ServiceNowAbi Shogbonyo
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Experience & technical profile

Senior ServiceNow delivery across enterprise environments

Over five years’ experience delivering and supporting ServiceNow solutions across ITSM, ITOM, ITAM and SAM Pro, with additional HRSD, integration and Now Assist support. Background spans UK government, financial services and regulated organisations.

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Professional experience

BGTS · November 2025 – Present

ServiceNow Developer

  • Deliver enhancements across Incident, Problem, Change and Request processes, with Flow Designer automation and integrations.
  • Support IT asset lifecycle management and contribute to HRSD employee workflows and case-handling enhancements.
  • Contribute to Workday-related HR data integration requirements and Now Assist configuration and validation support.

Home Office · March 2025 – November 2025

Senior ServiceNow Developer / Implementation Consultant – ITSM & ITOM

  • Delivered ITSM and ITOM enhancements aligned with security, compliance and governance standards.
  • Supported CSDM-aligned service modelling; designed automation using Flow Designer, Script Includes, Business Rules and IntegrationHub.
  • Developed Service Portal widgets and catalogue experiences; contributed to HRSD and Workday-related workflow/data requirements.

FCDO · September 2024 – March 2025

Senior ServiceNow Developer / SAM Pro Implementation Consultant

  • Delivered a global SAM Pro implementation supporting software lifecycle management, compliance and audit readiness.
  • Built and enhanced SCCM, JAMF and Intune integrations; automated entitlement validation, compliance checks and reclamation workflows.
  • Produced compliance dashboards and reporting, and supported defect triage, technical investigation and deployment readiness.

Ministry of Justice · September 2022 – September 2024

Senior ServiceNow Developer / Implementation Consultant

  • Designed and implemented CSDM-aligned CMDB architecture and governance, including service models, ownership, lifecycle rules and certification processes.
  • Delivered SAM Pro and ITAM solutions; designed automated licensing and asset lifecycle workflows using Flow Designer and scripts.
  • Produced HLDs, supported platform health and incident investigations, and mentored junior developers and analysts.

Deutsche Bank · March 2021 – January 2022

ServiceNow SAM Pro Implementation Consultant

  • Configured and deployed SAM Pro for enterprise software optimisation, compliance reporting and audit readiness.
  • Implemented MID Servers, import sets, transform maps and REST/SOAP integrations to support data ingestion.
  • Supported UAT, update sets and hypercare, and delivered training and BAU handover documentation.

BP · October 2020 – February 2021

ServiceNow Developer / Software Licensing Manager

  • Delivered IT asset inventory and licensing governance across software and hardware estates.
  • Designed lifecycle workflows aligned to CSDM and ITAM principles and extended ITOM Discovery outputs for ITAM/SAM Pro.
  • Worked with vendors and procurement teams on licence use, commercial terms and contract value.

Earlier SAM, ITAM & business analysis

Volkswagen Financial Services

Software licensing governance, entitlement analysis, reconciliation, audit support and vendor engagement.

Capita

Multi-client licensing analysis, entitlement tracking, reconciliation and reporting; contributed to ServiceNow and Flexera tooling rollouts.

RAC

Onsite management of hardware and software asset lifecycles and accurate asset/CI records.

Atkins

Interim SAM delivery, licensing position reviews and ITIL-aligned governance processes.

Skills Funding Agency

Business analysis, requirements documentation, process maps and service/asset data definitions.

Discuss a ServiceNow role or project

Available immediately for contract opportunities.

Contact Abi